Percy Chat Privacy Policy

Last Updated: 17 September 2025

1. Introduction

Percy Chat ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chat platform service.

2. Information We Collect

2.1 Information You Provide

Account Information: Email address, name, billing information
Chat Content: Messages, prompts, and conversations you have with AI models
Uploaded Files: Images, PDFs, and other documents you upload for AI analysis
Settings & Preferences: Model selections, reasoning parameters, and customization choices

2.2 Information Automatically Collected

Usage Data: Feature usage, session duration, model interactions
Technical Information: IP address, browser type, device information, operating system
Performance Data: Response times, error logs, system performance metrics

2.3 Third-Party Information

Payment Processors: Billing and payment information (processed by our payment partners)
Web Search Results: When you use our web search feature, we may collect search queries and results

3. How We Use Your Information

We use collected information to:

Provide and improve our AI chat services
Process your requests through various AI model providers
Manage your account and billing
Provide customer support
Analyze usage patterns to enhance our platform
Comply with legal obligations
Communicate important service updates

4. Third-Party AI Model Providers

Important: Percy Chat integrates with multiple AI model providers (including but not limited to OpenAI, Anthropic, and open-source model providers). When you use these models:

Your prompts and conversations may be sent to the respective AI provider
Each provider has their own privacy policy and data handling practices
We encourage you to review the privacy policies of the AI providers you choose to use
We implement contractual safeguards where possible to protect your data

We do not sell your personal information. We may share information in these circumstances:

5.1 Service Providers

AI model providers (as necessary to fulfill your requests)
Payment processors
Cloud hosting providers
Customer support platforms

5.2 Legal Requirements

To comply with applicable laws, regulations, or legal processes
To protect our rights, property, or safety, or that of our users
In connection with a merger, acquisition, or sale of assets

When you explicitly authorize us to share information
For features that require third-party integration

6. Data Security

We implement industry-standard security measures including:

Encryption of data in transit and at rest
Secure authentication systems
Regular security audits and monitoring
Access controls and employee training
Secure deletion of data when no longer needed

7. Data Retention

We retain your information for as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes and enforce agreements

Specific Retention Periods:

Chat History: Retained while your account is active, deleted within 30 days of account closure
Uploaded Files: Processed and deleted after analysis unless you save them to your account
Account Information: Retained until account deletion
Billing Information: Retained as required by law and accounting practices

8. Your Privacy Rights

Depending on your location, you may have the following rights:

8.1 Access and Portability

Request access to your personal information
Receive a copy of your data in a portable format

8.2 Correction and Deletion

Correct inaccurate personal information
Request deletion of your personal information (subject to legal requirements)

8.3 Control and Objection

Object to certain uses of your information
Withdraw consent where processing is based on consent
Opt-out of marketing communications

EU users have additional rights under the General Data Protection Regulation, including data portability and the right to lodge complaints with supervisory authorities.

8.5 CCPA Rights (California Users)

California residents have rights under the California Consumer Privacy Act, including the right to know, delete, and opt-out of the sale of personal information.

9. International Data Transfers

Percy Chat operates globally and may transfer your information to countries other than your residence. We ensure appropriate safeguards are in place for international transfers, including:

Standard contractual clauses
Adequacy decisions by relevant authorities
Other legally recognized transfer mechanisms

10. Children's Privacy

Percy Chat is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will:

Post the updated policy on our website
Update the "Last Updated" date
Notify users of material changes via email or platform notification
Provide reasonable notice before changes take effect

We use cookies and similar technologies to:

Maintain your login session
Remember your preferences
Analyze platform usage
Improve user experience

You can control cookies through your browser settings.

13. Contact Information

For privacy-related questions, concerns, or to exercise your rights, contact us:

Email: help@spoonlabs.co

Address: 56 Austin Road, Glen Austin, Midrand, South Africa 2021